Personalized Grad Move Journey 11oz Mug

Every Human will go through a LIFE CHANGING JOURNEY
at some point in their lifetime!

Your Journey Prints is an online retailer featuring
designs EXCLUSIVELY for people who are going through a LIFE CHANGING JOURNEY.
Instances of a life changing journey could be health, weight
loss, relationships, career mobility, spiritual or entrepreneurial journeys.

The most important life lessons are the ones we
experience during a life changing journey! We believe one of the best ways to
mark those experiences is through inspirational gears and wears, which serves
as a companion through to support you through the journey curves.

“Never compare your journey with someone else’s.
Your journey is your journey not a competition.” - Unknown

Check out our BLOGs for more!

The cost difference between a personalized item and
a non-personalized item is $5.

Guide to Personalization:

Please follow the below outline OR visit our
YouTube channel to watch how to navigate or personalize our items.

1. You can either shop by themes or shop by product type. Regardless of the
approach that you take, choose any product and you would notice product
titles starting with Personalizables.

2. After selecting personalizable product, below the add to cart button, then
click on personalize design.

3. After clicking on the personalize design button, some products have a single
option to just write your name or phase while others offer a dropdown where
you can choose either of the suggested phrases or write your name.

4. If you choose to write your name or phrase, type in your name of phrase

5. Either click add to cart or continue shopping.

 Please email customerservice@yourjourneyprints.com

What is your Return/Refund Policy?

We at “Your Journey Prints” offer a 14-day, 100%
returns & refunds for unused or unaltered items. Please title your
email "Cancel order with (your order number).

1. Quality issues.  Quality is our top priority! Please send us an
email with picture and a new material would be sent to you or you can get a discount
code in lieu. You will not be responsible for the cost of return shipping for
problematic reasons.

2. Buyer remorse - If you changed your mind,
your purchase is unused or wrong color/ size. Please email us during the 14 day
period. However, please note that you would be responsible for shipping the
item back to us.

3. Customer Satisfaction - In lieu of shipping
back to us, our store can offer you a 50% discount code for your next purchase.

4. Grace Period – In order to reduce second
guessing your orders, customers have a 6-hour grace window after placing
the order to revise your order before it gets printed and shipped.

What does your 6-hour grace period mean?

The 6-hour grace period allows customers to revise
or cancel their orders before it goes for processing. Please title your email
" Cancel order (your order number).

Please contact us if you have any questions or
concerns at customerservice@yourjourneyprints.com

A summary of the process for refunds are listed
below:

Step 1 – Submit a refund request by sending an
email to us.

Step 2 –We will offer you a full refund, a discount
code, a replacement product, or store credit.

Step 3 - We will notify you of the process of when
your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment within 10 business days. If
after 10 business days, please contact your bank or contact us at customerservice@yourjourneyprints.com

What is the status of my order?

You can track your order via email or on the
tracking page on the footer of our website. Please email us at customerservice@yourjourneyprints.com

 My order has been shipped but I cannot see the
tracking information.

It may take up to 48 hours for tracking info to
show up in the system.

Can I change or cancel an order that has already
been submitted?

To cancel your order, email us at
customerservice@yourjourneyprints.com

Order issues

Please be informed that customers have up
to 14 days after the delivery date, to contact us about any order issues.
Please email us at customerservice@yourjourneyprints.com

How do I report a problem with my order?

Quality
is our top priority! You will not be responsible for the cost of return
shipping for problematic reasons.

Please submit your compliant and the nature of the
problem to: customerservice@yourjourneyprints.com

How long will it take for my order to be
processed/fulfilled?

Please allow 1-2 business days for order processing.
Most of our products are made-to-order.

We offer free standard shipping
within 3-7 business days while paid express shipping within 2-4 business
days.

 I ordered the wrong size, can I still change this?

Yes, you can, To cancel an order, you must let us
know within 6 hours of when the order was placed. After 6 hours, orders will be
printed and fulfilled. However, you can still return within 14 days.

I used the wrong address; can I still change this?

Yes, you could, if your item has not
printed or not shipped yet. we can still change this for you. Once the order is
shipped out (you will receive tracking info when shipped), please feel free email
us for return withing 14 days. 

Please email the correct address and
your order number to customerservice@yourjourneyprints.com and we will take
care of it for you.

What kind of shipping do you offer, and do you ship
internationally?

Yes, we offer both seller FREE standard shipping and buyer PAID express shipping.
At this current time, we only ship to US and Canada.

 When will I receive my item and how will I know
when my order has shipped?

When your order has shipped, we will send you a shipping confirmation email with
your tracking number.

Typically, our customers receive their items within an average of 4 business days
for PAID express
shipping and an average of 7
business days for FREE standard shipping.

Please note, immediately after your order is place, there is a 6 hour grace period before
your items is printed.

What does your 6-hour grace period mean?

In order to reduce second guessing your orders, customers
have a 6-hour grace window after placing the order to revise your order
before it gets printed and shipped.

The 6-hour grace period allows customers to revise
or cancel their orders before it goes for processing. Please contact us if you
have any questions or concerns at customerservice@yourjourneyprints.com

I didn’t receive all my items. Where are the other
items?

Your order may contain products that do not ship
together e.g wall arts vs phonecases. Please contact us at
customerservice@yourjourneyprints.com for more information.

When will I receive my item and how will I know
when my order has shipped?

When your order has shipped, we will send you a
shipping confirmation email with your tracking number.

Typically,
our customers receive their items within an average of 4 and 7 business days
after payment for the paid express shipping and free standard shipping
respectively.

What products do you offer and what are your items
made from?

We offer a wide variety of products such as apparel
(t-shirts, tank tops, hoodies, baseball ¾ shirts, sweatshirts) drinking accessories (mugs, stainless steel bottles) and wall arts (canvas, metal-prints).

Currently, although we have manufacture
some materials aboard, however, all our items are printed and
produced in Canada and USA. 

Can you print on the back or sleeves etc.

Yes, we can print on unique parts of the shirts.
The typical print placement is on the front of the t-shirt but we can do more
areas.

What are the methods of payments?

Here at Your Journey Prints, we currently accept
all major credit or debit cards with a MasterCard, Visa, American Express, etc.
logo. You may securely check out through Shopify Payments, Apple Pay, Google
Pay and PayPal

Do you offer any discounts for your products and
can use multiple discount codes on one order/transaction?

We're constantly running special sales and details.
The best way to stay up to date on offers is to subscribe to our newsletter. To
subscribe, just fill out the short form at the footer section of our website!

Currently, we are unable to offer the use of
multiple discount codes on our website at the same time. However, you could use
a discount multiple times but you cannot use multiple discount codes at a time.

I am not sure about my sizing. How can I figure it
out?

Currently we only offer only adult sizes. Please
use the chart provided for each item to understand the sizes and measurements.
Please make sure that you use our sizing chart to make sure you choose the
correct size.

As a rule, for sizing and fitting clothes, please
do consider the following:

 And as always, if you ordered and still have any
issues with the sizing, email us customerservice@yourjourneyprints.com

 What are “Your Journey Prints” materials made from?

Our apparel is made from different combination of
materials depending on the product. You can find the materials type used for
specific apparel on each product type. Some of the materials are a stand alone
or a mix of cotton, organic cotton, polyester and both cotton & polyester
blends.

Can I request a special design or different colour
if it is not displayed on your website?

Yes, you can request a different colour as we
choose to display only the popular colour. Please email us @ customerservice@yourjourneyprints.com.

Unfortunately, we don’t offer custom design
services as our designs are uniquely created and copyrighted. However, you can
personalize your text on our copyright designs.

What printing options do you offer for
apparel/clothing (front/back printing, sleeves, inside label)?

We support printing on the front and on the back of
most apparel items. If the selected garment has a racerback, it may not be
possible to print on the back of the item. Please email us
customerservice@yourjourneyprints.com

What if my shirt has a vinegar smell/marks/stain
like other printed materials?

When unpacking a new shirt or hoodie with a
direct-to-garment (DTG) print, you might notice a vinegar-like smell. A
fixation agent (sometimes known as pre-treatment) is used for all DTG prints
across the industry. It helps the ink bond with the fabric, and without it, the
ink would flake off the garment.

The solution is simply to wash the garment! Neither
the residue nor the smell is permanent, and both should go away after one wash.
It is recommended to wash DTG printed garments inside out at 30ºC or cooler.

What are the recommended care instructions for my
garments?

Each product has specific instructions for the
recommended care.

However, you should consider the following general
rule:

Yes, we offer both for your personal outings/parties
as well as for your organisations. Please email us at bulkpurchase@yourjourneyprints.com

We commit 10% to fund Charites with a similar
vision of supporting people going through life changing journeys. Please
contact us via charity@yourjourneyprints.com

How can I become an ambassador, and do you also
work with social media influencers?

We sure do! Please email our
socialmedia@yourjourneyprints.com

We are always looking for people who like our
products and want to help promote our community of people whose journey’s
mindset and self-care matters. Contact us!